Return
You have the right to return any product that you have purchased from our website in fifteen (15) days after delivery and get your money back, without any damage to the product, its package and without using it. If the product is used or damaged the return or exchange is not possible. Apparel must be unworn with original tags attached. Footwear must be unworn and in its original shoebox.
In the process of return and exchange, you should send the form you filled and signed. Click here to reach the form. Before you return your purchase within the specified time, you should send an e-mail which contains invoice number and order number. You have to explain the reason why you want to return the product. After receiving the e-mail, we will inform you about how and where you can return the product.
As soon as we receive your return, we will process your exchange or refund request.
If you think that there is a damage to your package which arises from the courier company, check the package near the courier officer and make the courier officer report. Please do not receive the damaged package. When you receive your package without checking, you are deemed to have accepted that the courier officer discharged his/her task completely and you cannot make a claim in this order any more.
When you return or exchange any product, you must cover the shipping charges. We do not take responsibility for any items lost during the return shipping.
Any refunds made by us will be processed back to the original payment method when you placed your order.
Return Address: MEDUSA - Woow Things LLC.
650 Huyler Street South Hackensack New Jersey / United States
Zip Code : 07606
Exchange
You have the right to exchange any product that you have purchased from our website, without opening the package, without any damage to the product and its package in thirty (30) days after delivery. You can make an exchange with another product of the same price or with another size of the same product.
All items have to be unused with labels and packaging intact. Footwear must be unworn and in its original shoebox.
When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request.
Please note that you are responsible for items lost in shipping.
Return Address: MEDUSA - Woow Things LLC.
650 Huyler Street South Hackensack New Jersey / United States
Zip Code : 07606
